Effective Date: March 15, 2008
ACVAStore.com offers shipping worldwide. Rates vary depending on location. We try to be accurate in the shipping rate added to the credit card sale amount. We will contact the buyer if the rate needs to be adjusted to a higher rate. The buyer may choose to cancel a purchase if the rate needs to be raised.
The buyer will prepay all shipping costs. The shipping quote will be offered at the checkout. We ship via USPS. We use Priority Mail within the United States and Air Mail where possible outside the United States.
Return and Exchange Policy
If you are not satisfied with our products, you can return them within 14 days of delivery You will receive the refund within 3 to 4 business days after the return of the item. To proceed with the return correctly, please, contact us via our contact information and explain the matters of your situation as well as to give us the tracking information on a returned package. The product must be returned in like new condition. The judgment of the condition item is at the sole discretion of acvastore.com.
If you have received a damaged item, notify the shipper of the damage and return the item to us. We will gladly send you a replacement of the same item once the shipper has handled the claim. In the event that it is out of stock, you can pick out any other item of equal or lesser value.
Out-Of Stock Items
Even though we try to keep most of the products in stock, occasionally certain items can be placed on back order. You will be notified via email if this occurs. If you do not wish to wait for item availability, you may cancel your order. If we do not hear from you in regards to your cancellation before the item is shipped out, we will assume you agreed to the shipment delay.
If we are unable to deliver the item within 30 days, your order will be automatically cancelled and a refund issued. If only part of your order was cancelled, refunds will be issued accordingly.
We accept Credit Cards (Visa, MasterCard and American Express). All credit card orders are subject to final verification and approval. Each order will be security checked, verified and confirmed before shipment.
It may take 2-5 working days, depending on the payment type and data provided. All the items will be shipped after the verification and approval process is complete. Orders will be shipped after the funds are confirmed from buyer\’s financial institution. You will be notified via email in regards to your approval and shipment.
All orders must be prepaid. There will be no surcharge for your credit card purchase. Please, be sure to provide all of your information correctly, otherwise, it could lead to a delay or a cancellation.